Keep the torch burning

some days it's really hard to keep pushing forward and selling. The good news is I really believe that what I sell works. If you don't believe in the product your selling, that's rough.

I thoroughly believe that relationship-building and problem-solving are two overlooked aspects of sales. Us sales people are consumers too. We're influencers and bosses and bowling league teammates. Some of us are on the PTA or volunteer for a non-profit.

So, I have been walking around scratching my head wondering how my wife and I and the one you'll be hearing a lot more about, is MayFlower moving... or really Unigroup, Inc. They own like Mayflower, United Vans, and VIP Transport.

My wife and I paid literally thousands of dollars more to use Mayflower for our move because one of her friends had a horror story trying to move out of New Orleans using some "unknown" company.

Bottom line is Mayflower lost a whole crate of our stuff (like 15 boxes) and it wasn't like our socks and towels, it was boxes of wine and cd's and such. Most of the other stuff that actually did make it was broke. Not like one lamp or a few dishes. I'm talking boxes upon crushed boxes arrived and it was like reverse Christmas. Everything turned bad and ugly.

Worst part about it all? Nobody ever said they were sorry. Nobody offered to help. Immediately, we were called liars and the company then cut-off most communication. To make things worst, they tacked on a mysterious $600 fee after we complained. Saying it was because their truck couldn't make it in our development and they had to go shuttle our stuff in on a smaller truck (and since we've seen two other Mayflower trucks in there.)

That's the thing. Somebody sold us lies. Once we figured that out, everybody packed up their suitcases and left the hotel lobby. It feels dirty. It's the epitomy of dirty sales. Something goes wrong and your ad rep. takes off on you. That's not how it's supposed to be.

So, now not only are we investing our holiday savings in to a top-shelf lawyer but we're spreading the word like it's the gospel.

Just an overall bad move on their part.

Why it happened? They subcontract your move to local companies so their brand/reputation is out of their hands. The goons who moved our stuff from VIP on the Maryland side were hitting on my wife and running to use our bathroom every 10 minutes (we suspect drug users.)
Employees are, according to Jim Collins book, Good To Great, your biggest asset.

We had nobody take the lead the second we complained. Address issues head on. Don't sweep it under the rug. In my next post, I'll put all the email correspondence I had with all the companies (ranging three states from coast-to-coast) to illustrate the lack of concern and the combativeness. When somebody goes through something this traumatic, all that should matter is that somebody is assigned to help them through it. We would have spread the word that way as well. We're talkers and very social. It would have been turning a bad thing in to a good thing. It could have been something where we were raving about how Unigroup pulled the big "U-Turn" and have been treating us more like the suspects than the victims.